FAQ

If you have any additional questions on our rental services and products please get in touch!

VFXnow provides Workstations as a Service solutions for VFX and media companies.

For new clients the minimum rental period is two weeks. For on-going clients, the minimum rental period for any of our equipment is ONE day.

Please reach out to us and we’ll gladly provide you with a quote (sales@vfxnow.com)

For short-term rentals (less than 3 consecutive months), payment is required upfront, this will be credited back to you on return of the equipment.  Exceptions apply to on-going clients who already have an account with us.

We do perform credit checks on all new clients.

For all new customers, we require two forms of valid ID.  If delivery address is different from the ID address, you will need to provide official proof of the validity for the delivery address and name.

Normally we use external couriers to deliver and collect our rental equipment. They operate between 8am and 6pm Monday – Friday.
Most of our clients are in the Los Angeles and New York City metro areas, however we do deliver qualified orders elsewhere in the country.

Yes. All of our laptops, desktops, Apple Macs, Projectors, screens and any additional equipment are shipped ready for immediate use.

Our rental equipment is typically 3 years old or less. The stock we have over 3 years old becomes part of our ex-rental stock that we sell on from time to time.
The simple answer is no. Workstation as a Service means that we guarantee your hardware works. You pick the equipment you need and we guarantee that each element is installed properly and runs smoothly. If any problems occur with the workstation, we fix them at no charge.

Please feel free to reach out about buyout options. We’ll gladly provide a quote. Please make sure your account is paid up and in good standing, otherwise we have to refuse to quote a buyout until everything is paid up. Apple products are exempt from our buyout program.
Workstations as a Service = Rentals + Engineering. VFXnow pairs an agile, production-minded engineering team with a top-tier arsenal of rentable workstations to create an immediate and cost-effective solution for your pipeline needs

We supply a wide range of IT products and brands aimed at the needs of the Media & Entertainment industry, including laptops, computers, workstations, GPU workstations, Apple products, network-attached-storage.

Our rental equipment is typically 3 years old or less. The stock we have over 3 years old becomes part of our ex-rental stock that we sell on from time to time.

Once you explain us your business needs and the set up where you will use your equipment, our team of experts is always happy to offer advice on how our products and their applications, will suit best your business needs. We are brand unbiased, we give you honest advice.

If you are a new client, a deposit is required. The amount of the deposit is calculated depending on the rental items and the duration of the rental.  If you are an existing VFXnow client (have rented an item from us within the last 12 months), no deposit is required.
  • Contact information: general information – contact name, company name, address, email, phone number.
  • Pricing – Daily or monthly rate.
  • Length of rental: Initial number of days or months. You can extend your rental period, as you wish.
  • Shipping - Delivery and Collection cost – Normally be quoted as a total cost covering delivery and collection.
  • Terms and Conditions – These are a brief outline of our terms and conditions, full details can be found on our web site.

We are able to install most software licences on to the rental equipment for your use at an additional cost. Alternatively, you are able to download the software you require on to our equipment, granted that you delete it upon return.

Let us know when you inquire for a quote what additional items you might need to be compatible with your network.  Additional costs might apply (see our “Additional Services Packages”).

Yes, we do offer technical support packages at an additional cost and as a separate services (see our “Additional Services Packages”).

Yes, we do offer technical support packages at an additional cost (see our “Additional Services Packages”).

All data is wiped securely and the items are restored back to their original state factory settings.

Absolutely. We rent a full arsenal of Dell/EMC technology supported by our talented engineering team.

We stock most recognisable brands as outlined below. If you require a specific brand, please let us know when you enquire and where possible we will cater to your need. If you require a brand that is not listed below, give us a call.
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